Frequently Asked Questions & Enquiries

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Frequently Asked Questions

Getting Started with My Program

I’ve just registered - what’s the first thing I should do?

Welcome! After logging in, start by watching your personalized orientation guide. This short intro will walk you through how your program is structured and how to get the most from your journey.

Where do I find my development program or course?

Once logged in, you’ll be directed to your dashboard. Click on “My Courses” to view your personalized modules.

How do I know where to start?

Each program is customized for your learning path. Simply follow the order provided, starting on menu marked Introduction. You can’t go wrong—we’ll guide you step-by-step.

Is there a specific schedule I must follow?

Not necessarily. Your program is flexible to fit your lifestyle. We recommend a weekly commitment of focused time, and you’ll find suggested milestones built into your program.

I feel overwhelmed - where can I ask for help?

You’re not alone! Use the “Ask My Mentor” button in your dashboard to submit questions. We’re here to walk this journey with you.

Navigating My Course

How do I access my course dashboard?

Once you’re logged in, your dashboard is the first thing you’ll see. From there, click My Program to explore your personalized path.

I can't find my program - where is it?
Don’t worry! If it’s not on your dashboard, check the navigation menu or click on the My Programs tab. If it’s still missing, reach out to support—we’ll sort it out quickly.
The menu on my program page isn’t working - what should I do?
Try refreshing the page or switching to a different device or browser. If that doesn’t help, let us know using the “Tech Support” button—we’ll troubleshoot it for you.
How do I know where I left off?
Each module automatically tracks your progress. The next section in your journey will be marked “In Progress” or “Continue Here.”
Can I go back and revisit previous modules?
Absolutely. You can return to any completed section at any time to review, reflect, or download additional materials.

Understanding My Course Content

I don’t understand something in my course - what should I do?
You’re not alone – asking questions is part of learning. Use the F & Q button next to any lesson. We’re here to walk this journey with you.
The lessons feel too advanced or too basic - can I adjust my level?
Yes! Your course is fully personalized. If something feels out of pace, let us know and we’ll support and guide you on your journey.
How can I know if I’ve really understood the content?
Each module includes a short self-check or practical action to test your understanding. If you can teach the concept or apply it in your life or business, you’re learning well!
Can I ask questions during the course?
Definitely. You can submit questions anytime via your dashboard or WhatsApp group. You’ll get responses from a mentor, often with personalized voice or video replies.

Applying What I Learn

How do I take what I’ve learned and actually apply it to my business or life?
Each topic or theme includes practical examples, reflection prompts, and action steps designed to move you from learning to doing. Start by applying one idea this week—test it, reflect, and build from there. Growth happens in small, consistent moves.
Can I speak to someone about how to apply this in my specific situation?
Yes! You have access to a mentor or facilitator. Use the F & Q section to get in touch with your mentor or join your designated WhatsApp group to get personalized feedback or ask a question on in forum and guidance.
I don’t know if I’m doing it right - how can I get feedback?
You’re encouraged to share your progress via text, voice note, or journal reflections. Your mentor will respond with feedback, encouragement, and ideas to help you refine your next step.
Are there templates or tools to help me implement the lessons?
Absolutely. Many topic or theme include downloadable worksheets, planners or templates to help you map out your ideas and track your progress.
Can I adapt the activities to my own context or business?
Yes! That’s the heart of this program. Everything is designed to flex with your life, location, and purpose. If something doesn’t fit, talk to your mentor—we’ll help you reshape it.

Personalized Support & Feedback

How is my program personalized to my specific goals and needs?
Great question! When you join, we assess your background, aspirations, and current challenges. We even had a personal virtual session giving you feedback on the assessments to get your perspective and agreed on your major challenges and the framework of your personalized development program. Based on that, we build a unique development journey tailored to your growth stage, pace, and purpose. No generic one-size-fits-all here.
Can I speak with someone about my progress?
Yes, and we encourage it. Your mentor or facilitator is there to walk with you. You can share questions, thoughts, via the WhatsApp support line or via the F & Q section and arrange a session.
How do I ask for feedback or guidance during the course?
Use the “Ask for Feedback” button within your course, or message us via WhatsApp with a reflection, challenge, or idea. You’ll receive personalized guidance based on where you are on your journey.
What if I feel stuck or uncertain about my next step?
That’s completely normal. It’s often where the deepest growth begins. Reach out and let your mentor know. We’ll help you reflect, realign, and take the next small courageous step forward.

Troubleshooting & Technical Support

I’m having trouble logging in - what should I do?
First, double-check your email and password. If you’ve forgotten your password, use the “Forgot Password” link on the login page. If you’re still stuck, reach out to support via the Q & A button.
My course page or menu isn’t loading properly - how do I fix this?
Try refreshing the page or switching to a different browser (like Chrome or Edge). If the issue continues, clear your browser cache or restart your device. Still stuck? Contact support—we’ll sort it out quickly.
A video or lesson won’t play - what now?
Make sure your internet connection is stable. If the video still won’t play, try switching devices or checking if your browser needs updating.
I submitted an assignment but don’t see a response.
You’ll usually get feedback within 48 hours. If it’s been longer, message your mentor directly or send us a quick note so we can follow up for you.
What’s the fastest way to reach someone for help?
Use the WhatsApp support line linked in your dashboard. You can also submit a quick request using the F & Q button anywhere inside your course. We’re here for you.

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